Kenton Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Kenton Storage provides storage services in the UK. By making a booking, paying a deposit, or using any storage unit or related service, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical agreement covering the booking process, payment obligations, cancellations, liability, waste regulations, and the governing law applicable to the storage service. If any part of these terms is not understood, the customer should review them carefully before proceeding with a booking.
Kenton Storage offers self-storage and associated services on a space-available basis. The exact type, size, and availability of storage units may vary, and a reservation does not guarantee the continued availability of a specific unit unless confirmed in writing. All storage arrangements are subject to these terms, any additional written agreement, and any reasonable site rules issued for safety, security, and operational management. These terms apply equally to short-term and longer-term storage agreements, unless a separate written contract states otherwise.
For the purposes of these terms, references to “we”, “us”, and “our” mean Kenton Storage, while “you” and “your” refer to the customer, account holder, or any person authorised to act on their behalf. Where a customer books on behalf of a business, partnership, or another individual, that person confirms they have authority to enter into the agreement and accept responsibility for compliance with these terms. The customer remains responsible for all charges, behaviour, and items stored under their account.
A booking is made when we accept a reservation request and, where applicable, receive any required initial payment, deposit, or confirmation. We may request identification, proof of address, business details, or other reasonable information before completing the booking. We reserve the right to refuse or cancel a booking where the information provided is incomplete, false, inconsistent, or where accepting the booking would breach law, safety requirements, or site procedures. The Kenton Storage booking process is only complete once confirmation is issued by us.
The customer must ensure that all details provided during booking are accurate, including contact information, chosen unit size, intended use, and any access requirements. If the customer changes the nature of the goods stored, the expected duration, or the intended use of the unit, they should notify us promptly. We may review the booking or alter the terms if the change creates a security risk, insurance concern, regulatory issue, or operational difficulty. Any agreed changes may be charged in accordance with our current rates.
We may require the customer to sign a storage agreement, inventory declaration, or site rules acknowledgement before access is granted. If the customer fails to sign or complete required documents within a reasonable period, we may suspend the booking or treat it as cancelled. We may also require proof that the customer is entitled to store the goods, especially where items may belong to a third party or where the goods are high-value, restricted, or sensitive. The customer must not misrepresent the contents of the unit or the purpose of the storage arrangement.
Charges are payable in accordance with the agreed billing cycle, which may be weekly, monthly, or another period stated at the time of booking. Fees may include rent, administration charges, deposits, late payment fees, cleaning charges, lock replacement costs, disposal costs, or other reasonable charges linked to the service. Unless stated otherwise, payments are due in advance. We may change prices by giving reasonable notice, and continued use of the storage unit after such notice will be treated as acceptance of the revised rates.
Payment methods accepted may vary over time. The customer is responsible for ensuring that payment reaches us on time and in full. Failure to pay when due may result in refusal of access, suspension of the account, removal of goods at the customer’s expense, or termination of the agreement, subject to applicable law and any required notice. Any unpaid balance may accrue interest or reasonable administrative charges where permitted by law and where clearly communicated in advance. A storage service account must remain financially up to date at all times.
If a deposit is taken, it may be held as security against unpaid rent, damage, cleaning, missing accessories, or breach of contract. The deposit is refundable only after all outstanding charges have been settled and the unit has been vacated, inspected, and returned in acceptable condition. Any refund may be reduced by lawful deductions. If the customer believes a charge is incorrect, they must raise the issue promptly and provide supporting information; however, this does not remove the obligation to pay undisputed amounts on time.
Customers may cancel a booking before the storage unit is occupied, but any cancellation rights will depend on the timing of the request, the type of service reserved, and whether the service has already begun. If the customer cancels after the agreement has started, charges may still apply for the period the unit was reserved or used. Any non-refundable fees or minimum charges will be identified at the time of booking. Cancellation requests should be made in writing or through another method we accept for the purpose.
If the customer terminates the agreement, they must remove all belongings, return any access items, and leave the unit empty, swept, and in a condition fit for re-use. We reserve the right to continue charging until the unit is fully vacated, cleared, and made available for inspection. Goods left behind after termination may be treated in accordance with applicable law and our reasonable disposal or retention procedures. If the customer abandons goods, we may take steps to dispose of them after any required notice and any applicable lien process.
We may cancel or suspend the agreement immediately or on notice where the customer breaches these terms, uses the unit unlawfully, fails to pay, provides false information, creates a risk to people or property, or acts in a way that interferes with the proper operation of the premises. If we cancel for breach, the customer remains responsible for outstanding sums and any reasonable costs arising from the breach. Termination does not affect rights or liabilities that have already accrued before the agreement ended.
Customers must use the storage unit responsibly and only for lawful purposes. Prohibited items include, without limitation, illegal goods, stolen property, firearms, explosives, hazardous chemicals, toxic substances, perishable food, live animals, and anything that could damage the premises, endanger people, or breach insurance terms. We may impose additional restrictions on certain items, including flammables, batteries, liquids, tyres, fuel, or valuable possessions. The customer is responsible for checking that the goods stored are suitable for a storage environment and comply with all relevant laws and regulations.
The customer must not carry out trade, manufacturing, dismantling, or waste processing activities in the unit unless expressly agreed in writing. Any item stored must be packaged, secured, and labelled appropriately where necessary, and the customer must ensure the contents do not create damp, infestation, odour, leakage, or contamination. If we reasonably believe an item is unsafe, illegal, or unsuitable, we may inspect, isolate, remove, or report it where required by law. A Kenton Storage unit may only be used in a manner consistent with the agreement and with ordinary storage use.
Waste regulations apply to all use of the service. The customer must not deposit waste, rubble, contaminated materials, confidential waste, or items intended solely for disposal unless a specific waste-related arrangement has been agreed in writing. The storage facility is not a general rubbish site. Customers remain responsible for removing all packaging, pallets, unwanted items, and residue created by loading or unloading. Any waste left in or around the unit may be removed by us and charged to the customer, including disposal, labour, and environmental handling costs where applicable.
Where the customer stores goods that may fall within regulated waste, hazardous materials, or special handling categories, they must notify us before delivery and obtain any necessary permissions or documentation. The customer must comply with all applicable environmental, health and safety, transport, and waste legislation. If a customer breaches waste regulations or deposits prohibited materials, we may immediately suspend access, take steps to secure the area, notify the relevant authorities, and recover all resulting costs. The customer is solely responsible for ensuring lawful disposal of their own waste and for any classification or declaration required by law.
The customer should maintain suitable insurance for the full replacement value of the goods stored and any loss or damage that may arise from storage, transport, or handling. Unless we expressly agree otherwise in writing, we do not insure the customer’s goods. The customer acknowledges that storage carries ordinary risks, including accidental damage, temperature fluctuations, infestation, theft, water ingress, or events beyond our control. Our security measures are intended to reduce risk but do not create a guarantee that loss will never occur. The customer should assess whether their own insurance cover is adequate for the storage agreement.
To the fullest extent permitted by law, we are not liable for loss or damage to goods stored, except where such loss or damage is caused directly by our proven negligence, wilful misconduct, or any other liability that cannot lawfully be excluded. We do not accept liability for indirect, special, or consequential losses, including loss of profit, business interruption, or loss of opportunity. If liability is established, our maximum liability will ordinarily be limited to the lesser of the value of the affected goods or the amount recoverable under the customer’s insurance, subject to mandatory legal rights.
If the customer or any authorised person causes damage to the premises, equipment, locks, gates, or other property, the customer must pay the reasonable cost of repair or replacement. The customer is responsible for the conduct of anyone they allow onto the site, including contractors, agents, movers, or family members. We may inspect the unit at reasonable times on notice, or without notice where we reasonably believe there is an emergency, a breach of terms, or a need to protect people or property. Such access will be carried out in a manner consistent with applicable law and site safety rules.
The customer must keep the unit locked and secure unless access is being actively used. We are not responsible for any loss arising from the customer’s failure to secure the unit, misuse of access codes, sharing of keys, or leaving goods exposed during loading and unloading. The customer must report any incident, damage, unauthorised access, or suspected breach promptly. Failure to report an issue may increase loss and may affect any claim. Any claim or complaint must be supported by reasonable evidence and submitted without undue delay.
If a customer fails to pay, abandons the unit, or leaves goods behind after termination, we may exercise a lien or similar lawful right over the goods where permitted. This means we may retain, move, sell, or dispose of goods to recover amounts owed, subject to any notices, procedures, or protections required by law. Sale proceeds, after deduction of lawful costs and debts, may be held or returned in accordance with applicable rules. These remedies are cumulative and do not remove any other rights we may have under contract or law.
We may update these terms from time to time to reflect legal, regulatory, insurance, operational, or commercial changes. The current version will apply from the date it is issued or from any later date specified by us. Continued use of the service after an update will be treated as acceptance of the revised terms. If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No waiver by us of any breach will affect our right to enforce the same or any other term later.
Nothing in these terms affects the customer’s statutory rights as a consumer, where applicable. If the customer uses the service in the course of business, additional business-to-business rules may apply, but any mandatory rights under UK law will still take precedence. The agreement, these terms, and any dispute or claim arising from them will be governed by the laws of England and Wales, and the parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise.
These UK storage terms are intended to provide a clear framework for safe, lawful, and efficient use of the service. By proceeding with a booking and using the unit, the customer confirms that they have read, understood, and accepted the responsibilities set out above. Kenton Storage may rely on these terms in relation to all bookings, renewals, extensions, and related services unless a separate written agreement states otherwise. The customer should keep a copy of the terms for their records.