Storage Kenton Privacy Policy
This Privacy Policy explains how Storage Kenton collects, uses, stores, and protects personal data of its customers and prospective customers in the local area. It applies to all individuals who use or enquire about Storage Kenton services, including self-storage, related products, and any associated customer support.
Who This Policy Applies To
This Privacy Policy applies to all Storage Kenton customers, as well as individuals who contact Storage Kenton to request information, obtain quotes, or otherwise interact with the business in the area it serves. By using Storage Kenton services or by providing personal data to Storage Kenton, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
For the purposes of the UK General Data Protection Regulation and any applicable data protection laws, Storage Kenton is the data controller in respect of the personal data it collects, uses, and stores about you.
Personal Data We Collect
Storage Kenton collects and processes different types of personal data depending on your relationship with the business and the services you use. The categories of personal data may include:
Identification and contact details, such as your name, postal address, billing address, and any contact details you choose to provide, such as general correspondence details. Contract and account details, such as unit numbers, contract start and end dates, billing records, payment history, and information about the services you have purchased. Communication details, such as information you provide when you contact Storage Kenton by any method, including enquiries, complaints, feedback, and customer service records. Security and access data, such as vehicle registration plates you provide for site access, access codes, entry and exit logs from security systems, and, where used on site, CCTV images recorded for security, crime prevention, and safety purposes. Technical data, where relevant, such as basic online identifiers or log information collected when you visit any Storage Kenton online pages or digital services.
How We Collect Your Data
Storage Kenton may collect personal data directly from you when you:
Request a quote or information. Enter into a storage or related service contract. Communicate with Storage Kenton by any method. Visit Storage Kenton premises where CCTV is in operation. Use any online forms or digital tools provided by Storage Kenton. Storage Kenton may also receive personal data about you from third parties, such as payment service providers, referencing agencies, or other partners where this is necessary for providing services, verifying your identity, or complying with legal obligations.
Lawful Basis for Processing
Storage Kenton processes your personal data only where there is a lawful basis to do so under data protection law. The main lawful bases relied on are:
Performance of a contract: To take steps at your request prior to entering into a contract and to fulfil the terms of a contract for storage or related services. This includes managing your booking, handling payments, and providing customer support. Legal obligation: To comply with legal and regulatory obligations, such as tax, accounting, reporting, health and safety, crime prevention, and statutory record-keeping requirements. Legitimate interests: To pursue the legitimate interests of Storage Kenton, provided that your interests and fundamental rights do not override those interests. These legitimate interests can include site security, fraud prevention, improving services, ensuring the efficient operation of the business, and handling customer enquiries. Consent: Where Storage Kenton relies on your consent, for example for certain types of marketing communications or optional services, you may withdraw that consent at any time.
How We Use Your Personal Data
Storage Kenton uses your personal data for the following purposes:
To provide and manage storage and related services, including setting up and administering customer accounts, managing bookings, handling payments, and arranging access to units and facilities. To communicate with you about your contract, your account, changes to services, and responses to your enquiries or complaints. To manage security and safety on site, including access logs, incident records, and where present, CCTV monitoring to help prevent crime, protect customers and staff, and safeguard property. To maintain business records, accounts, and internal administration, including invoicing, audits, and financial reporting. To comply with applicable laws and regulatory obligations, including responding to lawful requests from public authorities. To improve and develop services, for example by reviewing customer feedback, monitoring service performance, and considering new offerings.
Data Sharing and Processors
Storage Kenton will not sell your personal data. However, your data may be shared with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties may act as data processors, processing personal data on behalf of Storage Kenton, or as separate controllers where they determine their own purposes and means of processing.
Examples of third parties with whom data may be shared include:
Payment service providers and financial institutions used to process payments and refunds. Professional advisers, such as accountants, auditors, or legal advisers, where necessary for business operations and compliance. IT and systems providers that supply, host, support, or maintain software, storage, and communication systems used by Storage Kenton. Security and CCTV system providers who assist with the operation and maintenance of access control and surveillance systems. Public authorities, law enforcement agencies, or regulators, where Storage Kenton is required or permitted to do so by law.
Where third parties act as processors on behalf of Storage Kenton, they are bound by contractual obligations to keep personal data secure, to use it only in accordance with Storage Kenton instructions, and to comply with applicable data protection laws.
International Transfers
Where Storage Kenton uses service providers or systems that involve transferring personal data outside the United Kingdom or the European Economic Area, such transfers will be made in compliance with data protection requirements. This may include using adequacy decisions, standard contractual clauses, or other appropriate safeguards to ensure an equivalent level of protection for your personal data.
Data Retention
Storage Kenton keeps personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, and to satisfy legal, accounting, or reporting requirements.
Retention periods may vary depending on the type of data and the purpose of processing, but generally follow these principles:
Contract and account data will be retained for the duration of your contract and for a period afterwards to deal with queries, disputes, and legal obligations. Financial and transaction records will be retained for periods required by tax and accounting laws. CCTV recordings and access logs, where used, will generally be kept for a limited period appropriate to security needs and then securely deleted or overwritten, unless required for an ongoing investigation or legal claim. At the end of applicable retention periods, Storage Kenton will securely delete or anonymise personal data.
Security of Your Data
Storage Kenton takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of security practices. While no system can be completely secure, Storage Kenton works to ensure that your data is treated with a high level of care.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data held by Storage Kenton. These rights may be subject to certain conditions and legal exceptions, but generally include:
Right of access: You can request confirmation of whether Storage Kenton processes your personal data and obtain a copy of that data, along with certain information about how it is used. Right to rectification: You can ask Storage Kenton to correct or complete personal data that is inaccurate or incomplete. Right to erasure: In certain circumstances, you can request that Storage Kenton delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Right to restriction: You can request that Storage Kenton restrict the processing of your personal data in certain situations, such as while the accuracy of the data is being verified or a complaint is under review. Right to data portability: For certain data processed by automated means on the basis of consent or contract, you may request to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible. Right to object: You can object to the processing of your personal data where it is based on legitimate interests, including profiling, and Storage Kenton will consider whether there are compelling legitimate grounds to continue processing. Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Storage Kenton processes your personal data, you can contact Storage Kenton using its usual customer contact details. Storage Kenton will respond to your request in accordance with applicable data protection laws.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
Storage Kenton may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. Any updated version will apply from the date it is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how Storage Kenton handles your personal data.
