Storage Kenton Terms and Conditions
These Terms and Conditions set out the agreement between Storage Kenton (referred to as we, us or our) and any individual or business using our storage or removal services (referred to as you or your). By placing a booking, using our storage facilities, or instructing us to undertake a removal or related service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Services means any storage, removal, packing, loading, transport, handling, or related services that we provide.
Storage Facility means any premises or location where we provide storage services.
Goods means the items, belongings, furniture, equipment or property that you ask us to store, handle or transport.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide storage services and associated removal and transport services within our usual service area, including collection and delivery to and from storage. The precise scope of the Services for each Contract will be confirmed in your booking confirmation and any accompanying documentation.
We reserve the right to refuse any request for Services where the nature, volume, value, or condition of the Goods makes the provision of the Services unsafe, unlawful or impractical.
3. Booking Process
3.1 You may request a quotation for storage or removal services by providing accurate information about the Goods, addresses, dates, access conditions, and any special requirements.
3.2 Quotations are given based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price or refuse to proceed with the Services until the position is clarified.
3.3 A Contract is formed only when we issue written confirmation of your booking, which may be by way of a written confirmation document or any other written acceptance of your request.
3.4 We may request a deposit or advance payment in order to secure your booking. Where a deposit is required, no booking will be confirmed until the deposit has been received in cleared funds.
3.5 Bookings are subject to availability of vehicles, staff, storage space and equipment on the agreed dates. If we are unable to accept or fulfil a booking, we will inform you as soon as reasonably practicable.
4. Customer Responsibilities
4.1 You must ensure that all information you provide is complete and accurate, including details of the Goods, property access, parking restrictions, and any items requiring special handling.
4.2 You are responsible for ensuring that suitable access, parking and permissions are available at both collection and delivery locations. Any parking charges, permits or penalties incurred as a result of delivering the Services may be charged to you.
4.3 You must ensure that the Goods are properly packed, labelled and prepared for transport and storage unless we have expressly agreed to provide packing services. We shall not be responsible for damage arising from inadequate or inappropriate packing that you have undertaken.
4.4 You warrant that you own the Goods or have full authority from the owner to enter into this Contract and to allow us to carry out the Services. You agree to indemnify us against any claim from any third party arising from ownership, possession or handling of the Goods.
5. Payments and Charges
5.1 Our charges for storage and removal services will be set out in your quotation or booking confirmation. All charges are exclusive of any applicable taxes or statutory charges which may be applied in accordance with law.
5.2 Unless otherwise agreed in writing, payment for removal and transport services is due in full prior to the commencement of the Services. Payment for ongoing storage services is typically due in advance for each agreed billing period.
5.3 We may review and adjust storage charges periodically, for example to reflect increased operating costs. Any change in recurring storage charges will be notified to you in advance, and will not affect charges already paid for a period of storage that has commenced.
5.4 If you fail to pay any sums due under the Contract by the due date, we may charge interest on the overdue amount at the statutory rate, and may suspend or withhold Services until all outstanding sums, interest and reasonable costs of collection are paid.
5.5 We may exercise a lien over the Goods in our possession for any unpaid charges, including storage, removal, transport, interest and costs. If amounts remain unpaid following reasonable notice, we may sell or dispose of some or all of the Goods and use the proceeds to discharge outstanding sums, returning any balance to you where reasonably possible.
6. Cancellations and Amendments
6.1 You may cancel or amend a booking by notifying us in writing. The effective date of cancellation or amendment is the date on which we receive your notice.
6.2 For removal and transport services, cancellation charges may apply as follows, unless otherwise stated in your booking confirmation:
a. If you cancel more than seven days before the scheduled service date, any deposit may be refundable at our discretion, less any reasonable administrative costs.
b. If you cancel between seven days and forty eight hours before the scheduled service date, we may retain all or part of the deposit.
c. If you cancel less than forty eight hours before the scheduled service date, we may charge up to the full fee for the booked Services.
6.3 For ongoing storage services, you may terminate by giving not less than the agreed notice period specified in your storage agreement. Storage charges will continue to accrue until the notice period expires and all Goods are removed from the Storage Facility.
6.4 If you request changes that materially affect the scope or timing of the Services, including increases in volume of Goods, additional addresses, or time extensions, we may adjust the charges accordingly. We will notify you of any price adjustments before proceeding where practical.
7. Use of Storage Facilities
7.1 You must not store in our Storage Facility any items that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for safe storage. Prohibited items include, but are not limited to, firearms, ammunition, fuel, gas cylinders, chemicals, toxic or biological substances, live animals, plants, and any items liable to cause contamination or infestation.
7.2 You must not store valuables such as jewellery, cash, precious metals, important documents, artworks, antiques or items of exceptional value unless we have expressly agreed in writing and appropriate insurance arrangements are in place.
7.3 You must not sublet or share your storage space without our written permission. You remain responsible for compliance with these Terms and Conditions in relation to any third party who has access to your stored Goods.
7.4 Access to the Storage Facility may be subject to specific access hours, security procedures and identification requirements, which we may update from time to time for safety and operational reasons.
8. Waste Regulations and Prohibited Items
8.1 We operate in accordance with applicable waste management and environmental regulations. You must not include waste, rubbish, or items intended for disposal among the Goods to be stored or moved, unless we have expressly agreed to provide a waste removal service in accordance with relevant legislation.
8.2 We will not carry or store any items classified as hazardous or controlled waste. This includes chemicals, asbestos, medical waste, contaminated materials, and any item that requires specialist disposal.
8.3 If we discover that you have provided items that are prohibited or unsuitable, we may at our discretion:
a. Refuse to collect, transport or store such items.
b. Isolate, remove, or arrange for disposal of such items in a safe and lawful manner.
c. Charge you for all associated costs, including handling, specialist contractors, transport, disposal fees, cleaning, and any penalties or legal costs incurred.
8.4 You are responsible for ensuring that all electrical appliances are clean, safe and free from residual contents such as food or liquids before they are handed to us. We may refuse to transport or store items that present a hygiene or contamination risk.
9. Liability and Insurance
9.1 We will exercise reasonable care and skill in performing the Services. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.
9.2 You are responsible for arranging suitable insurance cover for your Goods for the duration of removal, transport and storage, unless we have expressly agreed in writing to provide or arrange insurance on your behalf.
9.3 To the fullest extent permitted by law, our liability for loss of or damage to the Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to the lower of the following:
a. The reasonable cost of repair or replacement of the affected Goods, taking account of age, condition and market value at the time of loss or damage.
b. Any specific financial limit agreed in writing between us.
9.4 We shall not be liable for:
a. Loss of profit, loss of revenue, loss of business, or any indirect or consequential loss.
b. Loss or damage arising from your failure to pack, prepare or label Goods appropriately where we did not undertake such packing.
d. Loss of or damage to prohibited items, valuables or items stored or transported in breach of these Terms and Conditions.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.
10. Claims and Notice of Loss or Damage
10.1 You must inspect the Goods as soon as reasonably practicable on delivery or on accessing them from storage. If you believe there is loss of or damage to any Goods, you must notify us in writing as soon as possible.
10.2 Any claim relating to removal or transport services should normally be notified within seven days of delivery, and any claim relating to storage services should normally be notified within seven days of discovering the loss or damage. Failure to notify within these timeframes may prejudice our ability to investigate and may affect the outcome of any claim.
10.3 You must provide us with reasonable evidence and information to support any claim, including photographs, inventories, receipts, and details of the circumstances giving rise to the loss or damage.
11. Termination
11.1 Either party may terminate the Contract with immediate effect by written notice if the other party commits a serious breach that, where capable of remedy, is not remedied within a reasonable time after written notice specifying the breach.
11.2 We may terminate the Contract or suspend Services immediately if you fail to pay any amount due, breach any material obligation under these Terms and Conditions, act abusively or unlawfully, or present a health or safety risk to our staff or premises.
11.3 On termination of the Contract, you must promptly pay all outstanding sums and remove your Goods from our Storage Facility, subject to any lien we may exercise under clause 5.5.
12. Data Protection and Privacy
12.1 We will handle personal information in accordance with applicable data protection laws. We may collect and use your information for the purpose of performing the Contract, managing your account, and complying with legal obligations.
12.2 You are responsible for ensuring that any personal data contained within the Goods, such as documents, media or devices, is appropriately protected, backed up or removed before storage or transport.
13. General Provisions
13.1 We may update these Terms and Conditions from time to time. The version in force at the time your Contract is formed will apply to that Contract, unless changes are required by law or expressly agreed with you.
13.2 If any part of these Terms and Conditions is held to be invalid or unenforceable, that part shall be construed to reflect the original intent as closely as possible, and the remaining provisions shall continue in full force.
13.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the performance of the Services.
13.4 Any failure or delay by us in exercising any right or remedy shall not operate as a waiver of that or any other right or remedy.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including disputes relating to the existence, validity or termination of the Contract.
By booking or using our storage or removal services, you confirm that you have read, understood and agreed to these Terms and Conditions.
